Shipping policy

Where we ship
We ship within the United States only.

Rates

Standard — $8.00. Estimated delivery 3–5 business days after shipment. Free on orders over $70.
Express — $15.00. Estimated delivery 1–2 business days after shipment.
Local pickup — free. Pick up your order at our Newport Beach clinic.

Available options and charges are shown at checkout.

Processing time
Orders are packed and shipped by our team in Newport Beach. Orders typically ship within 1–2 business days. Processing time is separate from carrier delivery time. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Local pickup
Choose Local pickup at checkout and we will email you when your order is ready. Pick up at 3 Upper Newport Plaza Drive, Floor 1, Newport Beach, CA 92660 during business hours, Monday through Friday, 9:00am to 5:00pm PT.

Shipping delays
If we cannot ship your order within the stated processing time, we will contact you. You may accept the revised shipping date or cancel the unshipped order for a full refund.

Tracking
We will email tracking information when your order ships. If you have not received tracking within two business days after your order was expected to ship, email hello@ashara.health.

Order cancellation
You can cancel any order that has not shipped. Email hello@ashara.health as soon as possible. Once a shipping label has been created we cannot cancel, but you can return the order under our Return and Refund Policy.

Lost or damaged packages
If your package appears lost in transit or arrives damaged, email hello@ashara.health with your order number and, for damage, photos of the package and product. We will replace the affected item or issue a full refund of the product price and its shipping, at your choice.

Tracking shows delivered but you did not receive it
Contact us within 7 days of the delivery date and we will open a carrier trace. If the carrier cannot confirm delivery, we will replace the order or refund it.

Incorrect addresses
If a package is returned to us because the address was incomplete or incorrect, we will refund the product price and contact you to reship. Reshipment requires a new shipping charge.

Questions
Call (949) 449-1078 or email hello@ashara.health.