Refund policy

The short version
Unopened products can be returned if you contact us within 30 days of delivery. Opened supplements are not returnable unless something is wrong with the product or order. Final Sale applies only when clearly stated before purchase.

Unopened products
Unopened products with the safety seal intact may be returned for a refund of the product price. Contact us within 30 days of delivery to request the return, then ship it back within 14 days of receiving return authorization. Original shipping charges are not refundable, and return shipping is the customer's responsibility. We recommend a trackable shipping method. Until the return reaches us, it remains your responsibility.

Opened products
We do not accept returns of opened or unsealed supplements. Once a seal is broken we cannot verify how a product was handled or stored, so it cannot be returned to inventory. This restriction does not apply if the product arrived damaged, was sent in error, or was expired on delivery.

Damaged, incorrect, or expired products
If an item arrives damaged, you receive the wrong item, or a product is expired on delivery, contact hello@ashara.health within 7 days of delivery with your order number and photos. We will replace the affected product or refund it in full, including the shipping attributable to it. On a multi-item order where only part was wrong, we refund that item and any shipping difference. If the whole order was wrong, we refund all shipping. You will not be asked to return anything at your own cost.

How to start a return
Email hello@ashara.health with your order number and what you would like to return. We will confirm eligibility and send return instructions. Please contact us before shipping anything back. Returns sent without authorization may be delayed.

Refunds
Once we receive and inspect an eligible return, we will issue the refund to your original payment method within 5 business days. Your bank or card issuer may take additional time to post it.

Not eligible for return

• Opened products, or products with a broken safety seal
• Returns not requested within 30 days of delivery
• Products clearly identified as Final Sale before purchase, including products sold under a final-sale event promotion

Final Sale applies to change-of-mind returns only. It does not apply if an item arrives damaged, incorrect, or expired.

Questions
Call (949) 449-1078 or email hello@ashara.health.